Client’s Confidentiality

  1. Clients have the right to the confidentiality of their status in the program, personal information, and treatment record. With the following safety-related exceptions, no client information will be released by Visions by Promises (Visions), or Promises Healthcare, without a written and signed release. Exceptions are:
    • Visions will not maintain confidentiality should it become apparent that the client may be a danger to themselves or others.
    • Situations of child or elder abuse, neglect, and sexual assault must also be reported to the proper authorities.
    • Clients also need to understand that staff will share client information among themselves in the process of providing quality clinical care. This information is shared on a need-to-know basis only.
    • As part of the Visions treatment protocol, the client accepts and agrees that their family members may be involved in their treatment and that they will be informed if the client has a relapse or tests positive for either drugs or alcohol.
  2. Clients have the right to be treated with respect by Visions and other clients. They have the right to express their opinions, feelings, and needs and to feel respected when their opinions differ from those of others present.
  3. Clients have the right to expect an environment free of alcohol and other drugs, violence, sexual harassment, racism, or discrimination of any kind.
  4. In order to maintain safe boundaries, clients shall not lend money to any other clients or otherwise engage in business transactions. This helps maintain the focus of all clients on treatment and recovery.
  5. Clients have the right to a safe and professional relationship with the staff of Visions. As such, the development of a non-professional relationship between clients and staff is not acceptable. This includes any social and economic engagements, as well as staff acting as a sponsor for a patient or alumni. Loans or the exchange of gifts between clients and employees of Visions are also prohibited.
  6. Clients have the right to schedule individual sessions at their convenience and the convenience of their counsellor. Should any change be necessary, the appointments can be rescheduled. However, if no notice is given 24 hours in advance of the session, then the session will be charged accordingly.
  7. Treatment can be extended due to planned absences during the course of treatment (such as for business or holiday travel). The limit to this extension will be up to a maximum of 6 months after the initial package booking. Any group absences with less than 24-hours’ notice are not credited.